Carrie May

Carrie is a visionary support and integrator for small to mid-sized businesses in multiple industries.  Her

background brings dynamic support for executive teams and business owners in all areas of financial

reporting, operations, sales, branding, and business administration management.  Business owners having a clear vision for their customer experience leads to clear messaging and clarity for all team members.  Carrie believes every business has potential to achieve its goals whether it is topline growth, perpetuation planning or exit planning. 

Her background includes:

·    FINANCIAL REPORTING: Over 25 years’ experience as a multi-client, Executive-level fractional CFO and Controller building customized reporting, managing cashflow and debt management for simple and complex businesses structures.

·         Creating financial reporting and management reporting in line with strategic goals

·         Financial Reporting accuracy and compliance

·         Forecasting and planning for exit scenario and subsequent year performance management

·         Multi-entity, multi-location growth and contraction modeling and working cashflow forecasting

·         Internal Accounting team development of internal processes and procedures, month-end close schedules and supporting documentation.

·    OPERATIONS MANAGEMENT: Developing full-service account management service models utilizing internal team, onshore and offshore resources.  Onboarding structured processes & procedures to enhance customer experience resulting in higher client retention and customer cross-sales growth.

·         Topline organic revenue growth ranging from 18-21% annually for five years

in a row and three years of 100% client retention

·         Increasing EBITA margins from 8% to 25% in less than 5 years through topline sales growth, expense, and operations management

·         Launching enhanced client services platform resulting in three years of 100% client renewals

·    TOPLINE SALES GROWTH: Strong focus on company sales and customer support models. 

·         Sales team focus on acquisition of new market share

·         Supporting customer retention with a strong, highly trained internal account management team

·         Automating contract renewal process

·         Implementing annual escalators

·         Creating multi-year contract arrangements

·         Implementing regular customer engagement communications

·    EXPENSE AND VENDOR MANAGEMENT: Active vendor management, contract pricing negotiation, company credit management, efficient, low-cost internal expense and credit card management programs.  Developing strong banking relationships and leveraging expense management opportunities.

·    EXIT PLANNING: Coordinating ten successful multi-year exit plans sold to private equity since 2015.

Most recent turnaround resulted in 15X topline growth, 95% customer retention and 35% margin over a 4-year period.  Exit strategy planning includes a multi-year plan for growth including brand enhancement, market differentiation and a scalable sales and operations model.

·    DEBT MANAGEMENT: Over 25 years’ experience managing banking relationships and securing long-term financing, lines of credit, capital leases, letters of credit, asset coverage reporting and ensuring compliance requirements are achieved.

·    RELEVANT EXPERIENCE:

·         Fractional CFO – $30M+ Service Company

·         Fractional CFO – Multiple Insurance Agencies sold to private equity

·         Consulting Director of Finance & Strategy - $550M Division of a Private Equity Firm

·         Multi-Functional Controller for 25+ companies in portfolio

·    TECHNOLOGY:

·         QuickBooks Online/Enterprise (ProAdvisor) & QB Desktop / Sage Intacct / Dynamics / Deltek / Epicor / Xero / Workday / Zoho Expense Management / Concur / Monday.com / Karbon / Trello / Bill.com / MS 360 - Word, Excel, PowerPoint / Oasis (LMS system) / HubSpot / Reach Reporting / AMS360 & EPIC Agency Management Systems / FloQast

·    EDUCATION:

BBA Accounting, Texas Woman’s University, Denton, TX